The main goal in the field of quality of the activities of the certification body SIA “CE-Test” is the certification of products included in the scope of accreditation, based on the guarantee of high quality of the work carried out, ensuring the objectivity, reliability and impartiality of decisions taken in assessing the conformity of products with the stated requirements.
The main activities of the Certification Body SIA “CE-Test” in the field of quality are:
– achieving sustainable trust of stakeholders that the products meet the established requirements; – ensuring a high level of organization and performance of work that ensures an objective, impartial and competent assessment by a third party;
– achieving the satisfaction of applicants and staff of the certification body.
The activities of the Certification Body SIA “CE-Test” in the field of quality are based on compliance with the following principles:
– impartiality,
– competence,
– confidentiality,
– openness,
– responding to complaints and appeals,
– responsibility.
The certification body SIA “CE-Test” sets the following tasks in the field of quality:
– compliance with the requirements for accredited persons and the accepted quality management system;
– achieving a high level of work organization during product certification;
– high quality of interaction with applicants and other organizations, analysis of customer satisfaction with the quality of work of the certification body;
– responding to complaints;
– moving the center of gravity to prevent problems, rather than to identify and eliminate them after they occur;
– guarantee of independence, risk analysis to ensure impartiality in the conduct of work;
– continuous professional development of personnel involved in certification work;
– continuous improvement of the quality management system.
To achieve the goals and objectives in the field of quality, the Head of the Certification Body undertakes the following obligations:
– strictly comply with the established requirements for accredited persons;
– to carry out activities in a non-discriminatory manner;
– to explain to all employees the goals and objectives facing the certification body in the field of quality assurance of the work carried out to confirm compliance;
– to promote continuous professional development of staff, strictly guided by professional ethics; – to familiarize all employees of the authority with the Quality Policy, the Quality Manual and other documents of the quality management system, to be guided by them in their activities.
The head of the Certification Body requires each employee to familiarize himself with the Quality Policy, the Quality Manual and other documents of the quality management system and be guided by them in his activities.
The Head of the Certification Body assumes full responsibility for the implementation of the quality policy.