Any person or organization can file a complaint expressing dissatisfaction with the activities of the CB.
A person or organization that is a customer or its representative of certification services can appeal against the decisions taken by the OS in relation to certification objects.
The complaint/appeal is submitted by mail/e-mail in writing to the CB.
Supporting documents or copies thereof may be attached to the complaint/appeal.
The CB accepts the complaint/appeal and notifies the applicant of its acceptance in any convenient way.
Upon receipt of a complaint/appeal, the CB must confirm whether this complaint relates to the activities of the CB for which it is responsible, and if so, it undertakes its consideration.
The CB has the right to reject the complaint/appeal with an explanation of the reason for the refusal.
The final decision on the complaint/appeal is made no later than 30 calendar days from the date of its receipt by the CB.
The result of the work of reviewing the complaint / appeal is a solution to the problem or a reasoned refusal.
The decision on the complaint/appeal is sent to the address of the person who filed the complaint/appeal.
The CB guarantees that all appropriate actions will be taken based on the results of the consideration of the complaint/appeal.